HELP’s service model is built on providing holistic support for migrant domestic workers including access to advice, assistance, information, and education. Our programmes not only provide direct support to domestic workers in need but also seek to empower the migrant domestic worker community in the long term. Through our programmes, we engage both domestic workers and employers, and the wider Hong Kong community.
HELPLine provides emergency support to at-risk domestic workers such as access to shelter support and basic needs assistance. The HELPLine also provides advice and assistance to both domestic workers and employers on employment, immigration, civil, and criminal issues while supporting dispute prevention and early dispute resolution for workers and employers.
HELPLine provides one-on-one advice and assistance aimed at:
- Providing urgent support to domestic workers facing crisis situations due to abuse and exploitation
- Facilitating dispute prevention and early dispute resolution between domestic workers and employers through discussion and negotiation
- Responding to queries raised by both domestic workers and employers in respect of employment, immigration, civil and criminal matters
- Supporting domestic workers and employers in developing and maintaining good working relationships
HELPing Hands programme empowers domestic workers and employers to build mutually beneficial employment relationships through awareness, information and education. Developed based on the Training of Trainers (ToT) model the programme engages volunteer trainers to support the delivery of information and education sessions. This not only helps in creating a broader reach but also ensures long-term programme sustainability.
The HELPing Hands programme aims to:
- Provide domestic workers and employers access to accurate, reliable and practical information about employment, immigration, civil and criminal issues
- Empower domestic workers and employers to build mutually beneficial employment relationships through information and skills training
- Prevent employment disputes through early intervention and training
- Engage with future employers to build empathy and understanding of the migration experience
MeHeal Programme empowers domestic workers to gain access to justice through mental health support and wellbeing services. By providing access to mental health and wellbeing services, the programme empowers workers to have better employment relationships and build their resilience in the face of crisis. This enhances their access to justice and equitable solutions ensuring better life-changing outcomes.
MeHeal aims to:
- Educate migrant domestic workers and employers on the importance of mental health and seeking mental health support
- Provide domestic workers with access to one-to-one and group counselling services, and physical well-being activities
- Facilitate domestic workers’ access to formal and informal mental health services and resources
Community Leadership empowers migrant domestic worker community leaders to provide guidance and support to at-risk migrant domestic workers and be representatives of the interests of the community. It is a movement of migrant domestic workers working together to develop their leadership potential. Through their lived experiences, and resources provided by HELP, these leaders empower and support other domestic workers to enhance access to justice.
Community Leaders aim to:
- Be active information points and provide primary support to domestic workers seeking help
- Provide companionship and psychological and emotional support within the community
- Inspire each member to grow and learn to achieve a better future for themselves and for the community